Customer Support and FAQs

You can find answers to all your Ford Credit questions here. If you can't find what you are looking for or

require further assistance, please contact us?directly.


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Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Phone

1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.

Mail
If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.

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